Frequently Asked Questions
11plus FAQ — Answers to All Your Questions
From opening an account to withdrawing money via bKash — find clear and simple answers to the most common questions about 11plus all in one place.
Thousands of players in Bangladesh play on 11plus every day and many questions come to mind. On this page we have provided detailed answers to 22 common questions across five categories — account registration, deposits and withdrawals, game and betting rules, bonuses and promotions, and security and responsible gaming. If you cannot find your question here, ask our 24/7 live chat support.
Account and Registration
To open an account at 11plus you need an active mobile number and a password. Just enter your name, mobile number, and preferred password in the registration form and your account will be ready within a few minutes. The entire process can be completed in Bengali.
11plus is only for people aged 21 or older. During account registration you must confirm that you are at least 21 years old. Accounts belonging to underage users are cancelled immediately.
No, only one account is allowed per mobile number or per person. Attempting to create multiple accounts may result in both accounts being suspended and the balance being forfeited. If you run into any issues, contact support via live chat.
Click the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number. Once you enter the code correctly, you will be able to set a new password. The whole process usually takes two to three minutes.
Yes, 11plus is a mobile-optimised platform. You can easily log in from your Android or iOS browser. The interface is built entirely for mobile screens — playing games, placing bets, and withdrawing money can all be done from a smartphone.
Deposits and Withdrawals
Depositing money from bKash to 11plus is usually instant — in most cases the balance is added to your account within a few seconds to a few minutes. If there is a delay for any reason, contact the support team via live chat with your transaction ID.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800 — this applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. Transactions below these limits are not possible.
11plus generally processes withdrawals within 1 hour. Requests made via bKash, Nagad, or Rocket are completed even faster in most cases. Bank transfers may take a bit longer.
Yes, Nagad is one of the supported payment methods at 11plus. You can also deposit and withdraw via bKash, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500.
11plus does not charge any additional processing fees. However, bKash, Nagad, or your bank may apply their own transaction charges — these are determined by the terms of the respective mobile banking or bank service.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, log in to your 11plus account and go to the cricket section. Choose from the available markets before the match starts or while it is live — such as match winner, top batter, or total runs. Select your preferred odds, enter your stake amount, and confirm.
11plus offers slot games from well-known providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available. Visit the Slots section to see all available games.
RTP (Return to Player) is the theoretical rate of how much of the total amount wagered in a game is returned to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. However, this is a mathematical average — results can vary from session to session and it does not guarantee winning or losing.
Yes, 11plus live casino games can be played comfortably from a mobile browser on both Android and iOS devices. Live dealer games from top providers including Evolution Gaming and Ezugi are available on mobile with high-quality video streaming.
Aviator by Spribe is a crash game — after a plane takes off, the multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait for a higher multiplier, the greater both the potential reward and the risk. Each round is determined completely independently.
Yes, 11plus only offers games from certified providers that are tested by third parties and use certified RNG (Random Number Generator) technology. The platform follows SSL encryption and fair play policies.
Bonuses and Promotions
When you open an account for the first time, 11plus automatically gives a 120% welcome bonus with your first deposit — up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive ৳1,200 in bonus, bringing your total balance to ৳2,200. No separate code is needed to receive the bonus.
The wagering requirement for the 11plus welcome bonus is just 10x. This means the bonus becomes withdrawable once you have wagered 10 times the bonus amount. For example, if you receive a ৳1,200 bonus you need to place a total of ৳12,000 in bets — which is considerably low compared to the market.
The 11plus VIP program has four tiers — Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). You can move up to higher tiers through regular play and enjoy weekly cashback benefits.
Bonus balance can be used on most games. However, each promotion may have its own terms and conditions — some games contribute fully or partially to wagering calculations. Read the terms of the relevant bonus offer for details or ask via live chat.
Yes, 11plus offers special promotions during Eid, Pohela Boishakh, and other Bangladeshi festivals. During these periods you may find extra cashback, reload bonuses, or free bet opportunities. Check the promotions page regularly for the latest offers.
Security and Responsible Gaming
Yes, 11plus uses SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. Visit our privacy policy page for more details.
Yes, 11plus offers responsible gaming tools. You can contact the support team via live chat to set a daily or weekly deposit limit. This will help you play enjoyably while staying within your budget.
Yes, if you feel you need a break from playing, you can contact the 11plus support team via live chat to activate self-exclusion for a set period of time. During this time your account will be locked and no login or betting will be possible.
Repeatedly betting to try to recover losses, feeling anxious about money lost, or hiding your play from family and friends — these can be signs of addiction. If you feel this way, speak with the 11plus support team or visit our responsible gaming page.
The 11plus support team is available 24 hours a day, 7 days a week. You can speak directly in Bengali via live chat — this is the fastest option. You can also contact us by email: [email protected]. Full Bengali-language support is available through both channels.
Use a strong, unique password that you do not use on other sites. Avoid logging in from public Wi-Fi. Never share your password or OTP with anyone — 11plus support will never ask for your password. If you notice anything suspicious on your account, report it immediately via live chat.
Still have questions? Get in touch with support
Our Bengali support team is with you 24/7. Get answers within minutes via live chat.
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11plus is a safe and reliable platform. For users aged 21 and above only. Play responsibly. Learn more about responsible gaming.