11plus Terms and Conditions

1General Terms

These terms and conditions ("Terms") apply to the use of the 11plus platform and all its services. By accessing the website or using any service, you are considered to have fully accepted these Terms.

11plus ("we", "our", "platform") provides an online gaming service for players in Bangladesh. These Terms are prepared in accordance with the legal framework of Bangladesh. If you do not agree with any part of these Terms, please refrain from using our platform.

11plus reserves the right to modify these Terms at any time. Continued use of the platform after any changes take effect will be considered acceptance of the revised Terms.

2Eligibility and Registration

The following conditions must be met in order to register on the 11plus platform and use its services:

• You must be 21 years of age or older ("for those aged 21 and above only").
• You must be a resident of Bangladesh and eligible to participate in online gaming under the applicable laws of your country.
• Each individual may register only one account. Operating multiple accounts by the same person is strictly prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• If identity verification (KYC) documents are requested from you, they must be submitted within the specified time.

If false information is provided or the eligibility conditions above are not met, 11plus reserves the right to close the account and forfeit the associated funds at any time.

3Account Management

You are solely responsible for ensuring the security of your account. Please follow the guidelines below:

• Keep your login credentials (username and password) confidential and do not share them with anyone.
• Use a strong password and change it regularly.
• If you suspect unauthorized access to your account, notify the 11plus support team immediately.
• You are directly responsible for all activity on your account unless you can prove that it was unauthorized.
• Selling, transferring or leasing your account to a third party is strictly prohibited.

If 11plus decides to close or suspend an account for any reason, the affected person will be notified as soon as reasonably possible.

4Deposits and Withdrawals

The following rules apply to financial transactions on the 11plus platform:

• Minimum deposit amount: ৳500 (per payment method).
• Minimum withdrawal amount: ৳800.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Approved withdrawals are generally processed within 1 hour.
• Account verification (KYC) must be completed before requesting a withdrawal.
• Withdrawals will be attempted via the same method used for the deposit; additional verification may be required if a different method is needed.

If fraud or money laundering is suspected, 11plus reserves the right to suspend any transaction and conduct the necessary investigation. The relevant funds may be held during the investigation.

5Bonuses and Promotions

11plus offers various bonuses and promotional offers. Please read the following terms carefully before accepting any offer:

• Welcome bonus: 120% bonus on the first deposit, up to ৳5,000. Wagering requirement: 10x (bonus + deposit amount).
• Example: A deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200. Or a deposit of ৳10,000 earns a maximum bonus of ৳5,000, giving a total balance of ৳15,000.
• Wagering requirements must be met before bonus funds can be withdrawn.
• A bonus is awarded only once per eligible account.
• Separate terms apply to each promotion; please read the relevant terms before accepting an offer.
• Cashback benefits provided under the VIP program are governed by separate guidelines.

11plus reserves the right to modify, suspend or cancel any bonus program. In the event of a breach of bonus terms, the bonus and any related winnings may be forfeited.

6Gaming Rules

The following rules must be followed when playing games on the 11plus platform:

• All games are fair and operated through Random Number Generator (RNG) technology.
• Each game has its own rules, which are described in detail within the game itself.
• If a game result is incomplete due to a technical error, 11plus reserves the right to void that round.
• If a game is interrupted due to a lost internet connection, play will resume from where it left off once the connection is restored.
• Players are strictly prohibited from exploiting technical advantages or artificially influencing game outcomes.

Once a bet amount is confirmed, it cannot be changed. After a game result is final, no appeals will be accepted unless there is clear evidence of a technical error.

7Prohibited Activities

The following activities are strictly prohibited on the 11plus platform and may result in account closure and legal action:

• Fraud, deception or any form of dishonest conduct.
• Abuse of the bonus system or bonus arbitrage.
• Operating multiple accounts by the same person.
• Money laundering or depositing funds from illegal sources.
• Playing via hacking, software bots or any automated system.
• Abusive behavior toward other players or staff.
• Deliberately exploiting technical vulnerabilities or bugs.
• Playing on behalf of a third party.

If any of the above prohibited activities are engaged in, 11plus reserves the right to immediately close the account, forfeit funds and take legal action if necessary.

8Limitation of Liability

11plus strives to provide its services without interruption. However, 11plus has limited liability in the following areas:

• 11plus is not liable for any loss caused by technical errors, server downtime or internet connection issues.
• 11plus is not directly responsible for the actions or failures of third-party service providers (payment gateways, game providers).
• 11plus is not liable if services are disrupted due to unforeseen circumstances, natural disasters or government restrictions.
• 11plus is not liable for any financial loss arising from a player's own negligence or security breach.

In any circumstance, 11plus's maximum liability will be limited to the actual amount held in the relevant player's account.

9Privacy and Data Protection

Protecting your personal information is very important to 11plus. We follow the policies below when collecting, storing and using your data:

• Your personal information is used solely for the purpose of providing and improving services.
• Your information is not sold to third parties.
• Your information is kept secure through SSL encryption and other security technologies.
• Information may be shared where required by law or with your consent.

To learn about our full privacy policy, please read the Privacy Policy page.

10Amendments to Terms

11plus reserves the right to change, amend or update these Terms at any time. When significant changes are made to the Terms:

• The change will be prominently displayed on the platform.
• A notification may be sent to your registered email.
• Continued use of the platform after the change will be considered acceptance of the new Terms.
• If you do not agree to the new Terms, you may close your account at any time.

The date of the most recent amendment will always be shown at the top of this page. We recommend checking this page regularly.

11Responsible Gaming

11plus believes that gaming should be a source of entertainment, not a solution to financial problems. We are committed to responsible gaming:

• You can set deposit limits, bet limits and session time limits on your account.
• Use the self-exclusion feature if needed — keep yourself away from the platform for a set period of time.
• If you are affected by a gambling problem, seek professional help.
• Keep minors away from gambling — this is for those aged 21 and above only.

To learn more about responsible gaming, please read our Responsible Gaming page.

12Contact and Dispute Resolution

If you have any questions about these Terms or need to resolve a dispute, please contact us:

• 24/7 live chat support is available entirely in Bengali.
• Email: [email protected]
• A response will be provided within business working days of contact.

If a dispute arises, an attempt will first be made to resolve it with the 11plus support team. If a resolution cannot be reached through discussion between both parties, action will be taken in accordance with applicable law.

All our services are operated on the basis of fair play principles and we keep your information secure through SSL encryption technology. For full support, visit our FAQ page.