Responsible Gaming
Commitment — 11plus
11plus believes that entertainment should be enjoyed within limits. Our safe gaming tools keep you protected.
Our Responsible Gaming Commitment
At 11plus we believe that online gaming should be an enjoyable form of entertainment, not a source of problems. Responsible gaming is the core foundation of our platform. We place the highest importance on every player's mental wellbeing and financial safety.
Our goal is to provide you with the tools and information that help you stay aware and in control of your gaming habits. From setting deposit limits to self-exclusion, 11plus is here for you.
Remember: gambling is simply a form of entertainment — never treat it as a source of income. Placing more bets in the hope of recovering lost money is never a wise decision.
For Adults Only
To play at 11plus you must be 21 years of age or older. We verify age at registration and are committed to protecting minors from accessing the platform. We ask parents — make sure your children cannot access this platform.
Our Protection Tools
At 11plus we provide several important tools for your safety. By using these tools you can keep your gaming experience under control.
Deposit Limit Setting
Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. To increase a limit you will need to wait a few days, so that decisions are not made on impulse.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion feature. It gives you the option to close your account for a specific period or permanently. During this period it will not be possible to reopen your account.
Time-Out Break
Use the time-out feature to take a temporary break. Suspend your account temporarily for anywhere from 24 hours up to 6 weeks. During this time you will not be able to log in or place bets, but the account is not fully closed.
Loss Limit Setting
Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is lost, the system will automatically end your session. This is one of the most effective ways to limit financial loss.
Reality Check Reminder
Receive reminders at set intervals showing how long you have been playing and how much you have won or lost. These reminders keep you connected to reality and help prevent spending too much time playing.
24/7 Bengali Support
At any time, if you feel gaming is becoming a problem, our Bengali-speaking support team is ready around the clock. Speak with us directly through live chat — all conversations are kept completely confidential.
Recognise the Warning Signs
If you notice any of the following signs in yourself or someone close to you, it is time to seek help.
5 Simple Steps to Stay Safe
Set a Budget
Decide how much you can afford to spend before you start gaming. Only use money whose loss would not affect your standard of living.
Set a Time Limit
Decide how long you will play before each session and make sure you stop when that time is up. Set an alarm so you do not forget.
Take Breaks
Instead of playing for long stretches at a time, take breaks in between. Go for a walk, have some tea, or spend time with family — it reduces stress.
Use the Tools
Keep 11plus's deposit limit, loss limit, and time-out features active. These tools will help you stay in control.
Do Not Hesitate to Ask for Help
If you feel the situation is getting out of control, contact our 24/7 live chat immediately or activate self-exclusion.
Parental Controls
If you have young children at home, use parental control software on your devices so they cannot access sites of this kind.
11plus's Commitment
We prove our commitment to responsible gaming not just in words, but in action.
SSL Protection
All your personal and financial information is protected by SSL encryption.
Age Verification
Every new account goes through age verification. Users under 21 are not permitted to create an account.
Fair Play
All our games follow fair play principles — every outcome is completely impartial.
Data Confidentiality
Whatever you share when contacting us for support remains completely confidential.
Need help? We are always here
If you feel you have a gaming problem, do not face it alone. Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Contact us via live chat or write to [email protected].
Questions about Responsible Gaming
Explore More
Enjoy 11plus's best games while playing responsibly.