11plus Privacy Policy

This Privacy Policy ("Policy") is published on behalf of the 11plus platform ("we", "our", or "11plus") and applies to the website https://11plus.cam and all related services. This Policy describes how we collect, process, store, and protect the personal information of our users ("you", "your").

By using 11plus services you agree to the terms of this Privacy Policy. Please read this Policy in full before you start using our platform. We reserve the right to modify this Policy at any time, and any changes will be updated on our website.

A Registration and Account Information

When you create an account at 11plus, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password (in encrypted form)
• Identity verification documents (copy of national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)

B Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Log of your gaming activity on the platform
• Cookie and session data
• Date and time of login and logout

C Financial Information

To process deposits and withdrawals we collect summary details of your payment method. We never store full payment card numbers directly — all financial transactions are handled by SSL-encrypted third-party payment gateways.

The information collected is used for the following purposes:

1. To create and manage your account
2. To complete deposit and withdrawal transactions
3. To complete the identity verification (KYC) process
4. To verify your age — 11plus is for those aged 21 and above only
5. To inform you about gaming features, bonus offers, and promotions
6. To prevent and detect fraud and illegal activity
7. To maintain responsible gaming policies
8. To improve platform quality and enhance user experience
9. To meet legal and regulatory obligations
10. To provide customer support

A Third-Party Service Providers

We work with trusted third parties to operate certain services. These parties receive only the information they need and are required to follow our privacy standards:

• Payment processing organisations (bKash, Nagad, Rocket, Upay, banks)
• Identity verification service providers
• Technology and hosting service providers
• Game providers (limited data for technical integration purposes)
• Analytics and security service providers

B Legal Obligations

In the following circumstances we may be legally required to disclose information:

• Under a court order or government directive
• To comply with anti-money laundering (AML) laws
• To assist in the investigation of fraud or criminal activity
• At the request of a regulatory authority

Such disclosure will be limited strictly to what is required by legal obligation.

A What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 11plus uses cookies for the following reasons:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your preferences and language settings
• Analytics cookies: To measure and improve site usage
• Security cookies: To detect and prevent fraud

B Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some features of our platform to not work properly.

11plus follows industry-standard security practices to keep your personal information secure. Our security measures include:

• SSL/TLS encryption: All data exchanged between you and our servers is encrypted
• Data encryption: Stored sensitive information is protected with advanced encryption algorithms
• Access controls: Only authorised personnel have access to the information they need
• Regular audits: Security measures are regularly tested and updated
• Firewall protection: Advanced firewalls are used to prevent unauthorised access
• Two-step verification: An additional layer of security for your account

We retain your information only for as long as necessary. The following factors are considered when determining retention periods:

• Account information — for as long as the account is active and as required by law after it is closed
• Financial transaction records — for the period specified under applicable financial laws of Bangladesh
• KYC documents — for the required period even after the account is closed
• Gaming logs and activity records — for dispute resolution and regulatory requirements

Once the specified period has passed, data is securely deleted or anonymised.

11plus is for persons aged 21 and above only. We do not knowingly collect or process the information of any minor. We verify age during the registration process and if a user is suspected to be a minor their account will be closed immediately.

If you believe a minor has created an account on our platform, please contact us immediately.

In some cases your information may be transferred outside Bangladesh to operate our services. For such transfers we ensure that:

• The receiving party maintains equivalent data protection measures
• The transfer is limited only to the purposes described in this Policy
• Appropriate data protection agreements are in place with the relevant organisations

We may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Publish the new version on our website
• Note the date of the change at the top of the Policy
• Where necessary, notify registered users by email or notification

Continued use of our platform after any changes indicates that you have accepted the updated Policy. We therefore recommend reviewing this page regularly.